CUSTOMER TESTIMONIALS

Had a wonderful experience with SK. Very attentive to my needs throughout the buying process.

I had an amazing experience working with Jeremiah at Loyalty Toyota! From the moment I walked in, he was incredibly welcoming and attentive. He listened to exactly what I was looking for and helped me find the perfect vehicle without any pressure. Jeremiah is knowledgeable, professional, and really went above and beyond to make sure I got the best deal. The whole process was smooth and seamless, and I left the dealership feeling confident and excited about my new car. Highly recommend working with him if you're in the market for a vehicle—he truly made the car buying experience enjoyable!

S.K was very helpful with everything and explained everything very nicely. The process was little long, but it was all good at the end.

Had a fantastic experience here. I made a trade-in and got the dream truck that I always wanted. They helped me out with the best deal I could get. Thank you to Sana. She did an excellent job. If I lived in Virginia, I would send anyone to her. Thank you again

Great service and good offer!! We enjoy it!! Thank you SK

Dondrell helped me trade in my car for a truck and he was very helpful and informative! Great service.

Sk is the man got a beautiful toyota tacoma go to him

Have 2008 Toyota Camry with a B2799 code. Immobilizer bad. Wanted over 13Thousand dollars to fix. Haley wanted over 6Thousand. Had Trey at Allen Tire look at it. Wouldn’t even show any codes after Loyalty looked at it. Found bent pin on wire harness under dash. Fixed that B2799code oil change and Inspection for over 17 HUNDRED. Been driving as primary for week and half. Starts and runs great. Unbelievable

I purchased a new Toyota Corolla from S.K at Loyalty Toyota. He was very helpful in the entire buying process.

From the moment I walked into Loyalty Toyota Brandon Harris was very polite and professional. He was extremely knowledgeable about the various vehicles that I was interested in and helped with my decision in picking the perfect car for me. As a female, I usually don’t like dealerships because I feel as though they try to haggle you, but Brandon was different from all others because he didn’t pressure me at all!! He was aware of my budget and helped me to stay within my range which was a plus. I love Loyalty Toyota, but it was definitely Brandon who made a lifelong mark on me and I will gladly refer all of my family and friends to him. Thank you so much!!!

I had an extremely pleasant experience with Brandon Harris while searching for a new vehicle. He was extremely knowledgeable and worked diligently to meet my expectations. Once again I have regained faith in customer service which I thought was a thing of the past. Thanks Brandon for your commitment to providing excellent customer service.

The process was very smooth and easy, SK was an amazing help throughout each step and I walked away happy and with a new vehicle!

I had the best car buying experience with Brandon Harris at Loyalty Toyota. He explained everything clearly and helped with making sure I had the best family friendly vehicle that fit my budget. I will be recommending Brandon to any of my friends or colleagues looking for a new car.

I had a fantastic experience working with Brandon Harris at Loyalty Toyota. From start to finish, he was incredibly professional and patient, answering all of my questions with clarity. He was transparent about my options and gave thoughtful advice on what would best fit my monthly budget. I highly recommend Brandon for anyone looking for a seamless car buying experience.

I was looking for an SUV to trade in my current SUV. It’s amazing how some salespeople will watch you look from inside the showroom. Brandon Harris came out immediately to assist me and was very friendly and professional. I haven’t decided yet on which vehicle I will purchase but I am positive that I will come back soon and request Brandon again!!

I visited Loyalty Toyota without a specific car in mind, and Jeremiah was incredibly helpful throughout the entire process. He was patient, knowledgeable, and took the time to understand what I was looking for. Thanks to his expertise, I left feeling confident about my options. Jeremiah made the experience seamless and enjoyable—I highly recommend working with him!

My wife and I recently purchased a vehicle from Loyalty. This was our 4th purchase from them. This was hands down the best experience We have ever had. Let me first say, working with SK was amazing. Very knowledgeable and he took the time to listen to our needs. He found the right car for us. Second comes Austin. He is one of the best sales manegers we have ever delt with. He knew where our numbers needed to be and he got us there with no problems. Third and final. About 4 years ago I purchased a car from Tina at Loyalty Nissan and to our surprise she is now the finance manager for Toyota!!! She is absolutely amazing!!! We truly felt like we were at home. She took us through the final steps flawlessly. We love everything about Loyalty. We are loyalty customers for life!! I am leaving one person out from Loyalty VW. I will leave his review on Loyalty VW website. We had a small minor issue after taking possession of our new vehicle. Again I'm gonna give SK a solid shout out!! We were finally on the road about 11 pm from Loyalty. At midnight, I texted SK about an issue we were having. I never expected to hear from him. Within seconds he answered me back and was getting the ball rolling for the minor repair we needed. You will never get that kind of service from any other dealer in this country.

I came in to purchase a vehicle. I had the pleasure of working with Elwood. Elwood provided great customer service, patience, and was very helpful. I’m extremely happy with my purchase!

Donavian Gray was very nice, respectful and helpful for me and my family. Thank you Loyalty Toyota!

Donavian Gray, people check him out at Loyalty Toyota, best salesman/consultant there!!!

Sales Consultant Donavian Gray was so nice and kind to me and my family. He guided us with respect and compassionate care towards us making a decision. Thank you Loyalty Toyota

Carsten Zell has excellent knowledge and great communication. He is very experienced and friendly.

Carsten was able to get me into a car today as a first time car owner

I had the pleasure of working with Mr. Elwood Burrow at Toyota Loyalty in Chester, VA, and I can’t recommend him enough! From the moment I arrived, he was patient, professional, and incredibly knowledgeable. He walked me through every SUV on the lot, answering all of my questions without any pressure. Elwood went above and beyond to help me find the perfect vehicle that fit my needs and budget. His attention to detail and commitment to customer satisfaction made the entire experience stress-free and enjoyable. If you're in the market for a new car, ask for Elwood—you won’t be disappointed! Five stars aren’t enough for the exceptional service I received. Toyota Loyalty has earned a lifelong customer thanks to him! ⭐⭐⭐⭐⭐

Thanksgiving I was on my way out of town and had an issue with my wiper blades. I contacted my salesman Elwood Burrow he told me stop by and he took care of the issue right away. Thanks for the help keep up the good work. Allen

I had a great experience at Priority with Looking for my new car. Elwood helped me out and gave me 5 star treatment. I had been to other dealerships that treated me not so kindly. I will recommend Elwood to my friends and family

I Purchased My Toyota Rav 4 Hybrid from Ellwood! I had a great experience as always! Wonderful purchasing experience! I recommend anyone in search of a stress free car buying experience ASK FOR ELWOOD! A++++

Excellent customer service! Very knowledgeable and professional! Carsten Zell is so wonderful and an amazing salesman! 100% recommend!

Highly recommend Loyalty Toyota and Carsten Zell! He is very knowledgeable about the business and the products as well as being courteous, patient and thorough!! We are repeat customers and he listened to our wants and found us our next new to us Camry! Thanks again Carsten!

Came here looking for a car that I seen online. I had S.K. helping me from the moment I pulled up. Had a pleasant experience and left with the car I wanted.

This was my review one year ago getting a brand new 2023 RAV4. Today I take it back. Within a year this RAV4 has been in and out of service center 6 or 7 times for the CarPlay issue that they never been able to fix, which I’m able to deal with. But until this Thanksgiving, the whole gear shift part came off while I was driving on the highway. Their response is, all they can do is when this car has problems they will fix it, nothing else they can do. NOTHING THEY CAN DO UNLESS SOMETHING HAPPENS. Apparently if you are getting a brand new Toyota from Loyalty, prepare yourself to keep coming to the service center for all kinds of problems and they can’t do anything about it besides fixing the faulty car they sold you at first. Oh also, if you want to trade in your faulty car they sold you first back to them, you need to pay another tons of money to get an exact same car. And if you are the lucky one to get another faulty car from them, prepare to pay another tons of money to get ANOTHER new car, basically a fraud. Wanna file a complaint? All they will do is to toss you a number to Toyota, and off you go, they won’t help you with anything, BUT they can HIDE the service history of your gear shift part came off, so the manufacturer won’t be able to see it at all!

To those out there looking for the perfect fit, ask for Jeremiah! As soon as I walked in Jeremiah was able to help me find what’s best for me and share insight.

Thanks to SK for his excellent service !!!!

The service this dealership offers is bar-none! They are amazing and Stephen Crutcher is the best sales person I have ever worked with in any dealership. This may seem too good to be true but everyone I dealt with is true to the word. This is my second and wont be my last vehicle I buy from them. Thank you everyone for a tremendous experience.

I bought a car here 3 weeks ago, while I was driving on the road, it suddenly deflated and couldn't run that night, and I changed the spare tire, the next day I went to Toyota Loyaty to explain, I got the tire changed, but I didn't get a warranty and I paid a sum of money, I don't know why, I hope it can be fixed, I'm not satisfied, customer service told me that if I want to get a warranty on the tire, it takes 4 months, what do you think about this way of car warranty? In the US, I work far away, how can I go without a car, if I wait that long, will I lose my job?

We appreciate SK’s assistance

If you are looking for a car to buy in this dealership. SK is a man for the job this is the second time I buy a car From him. His real helpful, patient and humble person.

SK was wonderful. He listened to what I was looking for and found the vehicle with all that I wanted.

Service center is a SCAM. We purchased a used car ($18kish mind you) back in November. We never got a sticker for when the oil change would be due. We did put some miles on the car, so we scheduled an appointment. The check engine light had also come on so we just figured it'd be from needing an oil change (for reference, my older cars engine light comes on when I'm in need of an oil change) Not only did my partner show up early, he was harassed IMMEDIATELY by a woman who wanted to give him an offer for the car and *get him into something nicer* LOL WHAT? she valued the car at a pathetic $9k, mind you LAST MONTH we paid more than that. Just insane. BUT we then learn, we're not due for an oil change, but they rotated the tires AND CHARGED US 200$ TO TELL US OUR GAS CAP WAS CRACKED AND THEY PUT ON AN OLD DIRTY USED ONE INSTEAD OF JUST GIVING US AN OPTION TO GO SPEND $20 AT AUTO ZONE. YUCK. absolutely NOTHING but SCAM ARTISTS. I can't wait for the pathetic attempt to reply to this and ask us to "call them" so I'm sure they can say "sorry you had a bad time" lol. It's a little more than that. I'd like my money back but they won't do anything but make excuses.

S.K. was absolutely amazing he helped me get the car I wanted and needed

Chris b was an amazing sales person and helped me with every need and was very knowledgeable about the vehicle that I purchased

Jeremiah was very kind, patient, and knowledgeable while helping us find our new car. It can be an overwhelming experience to find the right fit for you and Jeremiah made the entire process easy. We would highly recommend him when it comes time to purchase your next vehicle!

I visited Loyalty Toyota the other week, my experience was phenomenal due to the car knowledge and guidance of Jeremiah in which he was very kind and attentive to every question I asked! Terrific customer service! — I highly recommend working with him!

SK was fantastic! Knowledgeable, professional, and made the car-buying process smooth and easy. Highly recommend!

The sales consultant who helped was SK. I came in not knowing much but left with a lot of knowledge. He was precise with his answers and very professional.

I wanted to browse cars before buying one. I came in and was helped by an expert. SK was great with details and gave me all the information I needed. I would recommend the shopping experience.

Brandon Davis was great throughout the whole process. Will for sure be recommending him to people i know looking for a car

I had recently come looking to buy a car, and was helped by a sales consultant named SK. He was very knowledgeable and friendly throughout the whole process.

i'm loving my new 2025 tacoma ! Had a great experience with Chris b highly recommended if you're buying a vehicle from loyalty

Had the pleasure of speaking with sales consultant Chris Blanc, showed some great options to look into! Was very knowledgeable and will be coming back.

Spoke with Chris B. Very well informed agent who made my experience extremely pleasant. I went in not knowing what kind of car I wanted and Chris B took his time to not only walk me through my options but gave me the necessary information to make the best purchase for my budget. Iam proud to say that I will be returning to get my dream vehicle soon and it's all thanks to Chris B!!

If you’re in the market to purchase a Toyota, Loyalty Toyota Walthall location is the place to purchase and Jeremiah is the salesman to ask for. Jeremiah was a surprise to me with his knowledge and professionalism for such a young age. Thank you Jeremiah for the stressless experience

I had purchased a Toyota Corolla from Loyalty Toyota and had the pleasure of working with S.K. The entire experience was seamless and exceeded my expectations. S.K was knowledgeable, friendly, and made sure I found the perfect vehicle for my needs. He took the time to answer all my questions, provided detailed information about the car's features, and made the process easy and stress-free. What truly impressed me was S.K's professionalism, transparency, and genuine interest in ensuring my satisfaction. He went above and beyond to make sure I drove away in my new car feeling happy and confident. I highly recommend S.K to anyone looking for a hassle-free car-buying experience. Thank you again for an outstanding experience!

When we purchased a truck from Loyalty Mr SK was helping us & he did a gest job. He was very helpful and paient..

We purchased a new Tacoma from SK and it was an awesome experience with him being so helpful to us

Great dealer

I had a fantastic experience at Loyalty Toyota! SK was incredibly helpful throughout the entire process, making everything smooth and stress-free. His customer service was top-notch, and I truly appreciate his effort in helping me find the perfect vehicle!

I had the pleasure of working with SK during my recent car purchase, and I couldn’t be more impressed with the experience. From the moment I walked in, SK was incredibly welcoming, knowledgeable, and attentive. They took the time to understand exactly what I was looking for and made sure to guide me through the entire process with patience and professionalism. SK answered all of my questions thoroughly and helped me find the perfect vehicle to fit my needs and budget. The entire buying process was smooth and hassle-free, and I left feeling confident in my decision. Highly recommend SK if you’re in the market for a new car!

S.K. was super helpful and easy to work with. Even though I didn’t end up buying a car, they took the time to answer my questions and guide me through the options without any pressure. I really appreciated the straightforward and no-nonsense approach, highly recommend!

We had a great experience buying our 2025 rav4 Cole premium . S.K made the process easy , quick and simple. He is very knowledgeable and very friendly. I really recommend him for any future purchase.

I had the pleasure of working with S.K. when purchasing my new car, and I couldn’t be more satisfied with the experience! S.K. was incredibly attentive, patient, and knowledgeable. There was no pressure, just great advice and honest recommendations. Thanks to S.K., I drove away with exactly what I wanted. Highly recommend him for anyone looking for a seamless and professional car-buying experience!

I recently purchased a car through S.K., and the experience was outstanding! S.K. went above and beyond to ensure I found exactly what I was looking for. Their professionalism, knowledge, and attention to detail made the process smooth and stress-free. I couldn’t be happier with my new car and the exceptional service I received. Highly recommend working with S.K. for anyone in the market for a vehicle!

I bought my car from Loyality Toyota, and Mr. SK provided great deals along with an amazing experience in my car buying journey. Mr. SK answered all of my questions throughly, and gave me helpful suggestions. The Loyalty Toyota is a wonderful place to buy your car.

Met Mr. Derek today nice and easy going gentlemen He was showing me the 2025 Camry very nice.

2019: Bought a car in March with a trade in; sat in the dealership for over 5 hours just waiting for the finance manager, alone, because the sales rep was no where to be found. I also told the sales rep to only run my credit through one specific credit agency, but he ran it through all of it anyways. I tried explaining to him that all those inquiries stay on your credit for 2 years and he didn't seem to understand or care. When I finally got to the finance office, the guy repeatedly asked me if I wanted to purchase extra warranties and stuff even though I kept declining. It took them a month to process all the paperwork, told me I had to come in and give them more information. This caused the payment for my trade-in to be late and affected my credit. Update: 12/2024 Expect to wait 2 1/2+ hours after your scheduled service appointment time (and you’ve been sitting and waiting in their building) to find out they haven’t even touched your vehicle yet. For an oil change and inspection. And you were upfront about having a time constraint. They best they do is offer a “free detail” next time you come in. What about my valuable time? Worth it to just pay to go to a small 10 min oil change place and not here.